通过客户支持工程促进突破性人工智能创新

麦肯锡的研究表明，尽管数字化已经进行了多年，但组织从数字投资中获得的价值还不到预期的三分之一。 That’s because most big companies begin with technological capabilities and bolt applications onto them, rather than starting with customer needs and working backward to technology solutions.不优先考虑客户可能会产生支离破碎的解决方案；脱节…